Return & Refund Policy

Effective Date: 30/07/2026

Thank you for shopping with M S Overseas Nauticals. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.

Be returned with all original packaging, tags, accessories, and documentation.

Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards

Downloadable digital products

Personalized or custom-made items

Perishable goods

Health and personal care products that have been opened or used

Items marked as "Final Sale" or "Non-Returnable"

How to Request a Return

To initiate a return, please contact our customer support team within 30 days of receiving your order.

Please include:

Your order number

Your full name

The reason for the return

Photos of the product (if damaged, defective, or incorrect)

Once your request is approved, we will provide return instructions. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method.

Refunds are typically issued within 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide clear photos of the item and packaging so we can resolve the issue promptly by offering a replacement, exchange, or full refund where applicable.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you require an exchange, please contact us with your order details.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow our return process after delivery.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.

Contact your credit card provider or payment provider.

Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: M S Overseas Nauticals Email: suhailmohd836@gmail.com Phone: +91 7457810878 Business Hours: 9:00 AM to 9:00 PM

We appreciate your business and are committed to making your shopping experience as smooth and enjoyable as possible.