Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Welcome to The Heritage House. We are committed to delivering your order safely and efficiently, whether you're shopping from within India or anywhere around the world. Please read our shipping policy carefully before placing your order.

Domestic Shipping (India)

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During sales or peak seasons, processing may take slightly longer.

Delivery Time

  • Standard Delivery: 5–14 business days

  • Remote locations: 7 -21 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • Free shipping may be offered on eligible orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your shipment.

International Shipping

We proudly ship to customers worldwide.

Processing Time

International orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery Time

  • Standard International Shipping: 7–21 business days

  • Delivery times vary depending on the destination country and customs clearance.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are not included in the product price or shipping charges and must be paid by the customer upon delivery, where applicable.

Shipping Charges

International shipping costs are calculated automatically during checkout based on destination, package weight, and courier rates.

Customs Delays

Occasionally, customs inspections may delay delivery. Unfortunately, these delays are beyond our control.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for:

  • Incorrect or incomplete addresses provided by customers.

  • Orders delivered to the wrong address due to incorrect information.

  • Failed delivery attempts caused by customer unavailability.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

Lost, Delayed or Damaged Packages

If your package is:

  • Lost in transit

  • Arrives damaged

  • Significantly delayed

Please contact us within 7 days of the expected delivery date with your order number and supporting photos (if applicable). We will work with the shipping carrier to resolve the issue as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment.

Delivery Delays

While we strive to deliver every order on time, delivery may be delayed due to:

  • Severe weather

  • Natural disasters

  • Customs inspections

  • Public holidays

  • Courier disruptions

  • High order volumes

We appreciate your patience in such situations.

Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us within 48 hours of delivery. We will review the issue and arrange a replacement or appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Please include:

  • Your Order Number

  • Full Name

  • Email Address

  • Details of your inquiry

We aim to respond within 24–48 business hours.

Thank you for choosing The Heritage House. We appreciate your trust and look forward to delivering timeless handcrafted treasures to your doorstep, wherever you are in the world.